L2 Technical Support Engineer - Remote

Overview

Mirantis is seeking a Technical Support Engineer to provide global world-class technical support for Mirantis Container Cloud and OpenStack technologies, working to troubleshoot and resolve customer issues.

In Short

• Provide technical support for Mirantis Container Cloud and OpenStack technologies.
• Troubleshoot and resolve issues related to OpenStack and Container Cloud.
• Maintain customer satisfaction through effective communication and support.
• Engage with engineering teams to address technical problems.
• Create and update knowledge management content.
• Work with ticketing systems to manage customer interactions.
• Learn and utilize monitoring tools for system performance.
• Identify process improvements to enhance customer service.
• Maintain detailed records of customer interactions.
• Contribute to a positive team environment.

Requirements

• High School diploma or equivalent required; four-year college degree preferred.
• 2+ years of experience in software engineering or system administration.
• Knowledge of Linux, Ubuntu, KVM, XEN, CentOS, Docker, Kubernetes, OpenStack.
• Understanding of Python and network protocols.
• Experience troubleshooting remote Linux systems and network issues.
• Familiarity with Linux distributions (RHEL, CentOS, Ubuntu, SLES).
• Customer service-focused mindset.
• Fluent in English.

Benefits

• Work with a leader in cloud infrastructure.
• Collaborate with passionate colleagues.
• Engage in cutting-edge open-source innovation.
• Opportunities for professional development and training.
• Customized workstation options.
• Participate in company outings and tech talks.
• Receive a competitive compensation package with benefits.