L2 Technical Support Engineer - Remote

Overview

Mirantis is seeking a Technical Support Engineer to provide global world-class technical support for the Mirantis Container Cloud and OpenStack technologies. This role involves troubleshooting, customer interaction, and collaboration with various teams to ensure customer satisfaction.

In Short

• Provide technical support for Mirantis products.
• Troubleshoot OpenStack and Container Cloud components.
• Work with ticket queues to meet SLA requirements.
• Create and maintain knowledge management content.
• Engage with engineering teams for issue resolution.
• Identify process improvements for customer satisfaction.
• Document customer interactions in the ticketing system.
• Learn and tune monitoring tools.
• Participate in team collaboration and fun activities.

Requirements

• High School diploma required; college degree preferred.
• 2+ years in software engineering or system administration.
• Knowledge of Linux and related technologies.
• Understanding of scripting languages, particularly Python.
• Experience troubleshooting remote Linux systems.
• Customer service orientation.
• English proficiency is a must.

Benefits

• Work with a leader in cloud infrastructure.
• Engage with passionate colleagues.
• Opportunities for professional development.
• Competitive compensation package.
• Participate in company outings and tech talks.