L2 Technical Support Engineer - Remote

Overview

Mirantis is adding a Technical Support Engineer to our team! We are seeking a very skilled engineer to provide world-class technical support for Mirantis Container and Kubernetes technologies. These technologies include Mirantis Kubernetes Engine, Mirantis Secure Registry, and Mirantis Container Runtime and also our emerging technologies as they arrive.

In Short

• Become an expert in Mirantis’ Container technologies and customer deployment environments
• Apply advanced troubleshooting techniques on complex problems
• Participate in resolving customer’s technical challenges
• Collaborate with product and solution experts
• Create help content and perform audits for knowledge management
• Recommend process improvements for customer satisfaction
• Maintain detailed records of customer interactions
• Manage workload to ensure timely handling of requests
• Occasionally work on weekends and holidays
• Have fun!

Requirements

• Fluent in English
• Outgoing personality
• 3 to 4 years of technical support experience
• Familiarity with Linux distributions
• Linux system administration skills
• Strong networking knowledge
• Understanding of Linux software packaging

Benefits

• Work with an established leader in cloud infrastructure
• Collaborate with passionate colleagues
• Be part of cutting-edge open-source innovation
• Thrive in a high-energy environment
• Receive competitive compensation and benefits