Team Lead of Affiliate Account Managers - Remote

Overview

The Team Lead of Affiliate Account Managers at MGID will oversee team management, focusing on customer relationship development, promotion, upselling of products, and maintaining client support to enhance revenue growth.

In Short

• Control and ensure quality of client service in a specific country.
• Ensure functional processes and global standards are followed by the team.
• Inform account management teams about workflow updates.
• Distribute clients among account managers and monitor transfer processes.
• Monitor team requests to other departments and Hubspot.
• Hold regular meetings with account managers to discuss client updates.
• Provide performance feedback to account managers.
• Prepare various reports on team performance and workflow.
• Supervise junior team members and assign tasks.
• Collaborate with different departments for product/process upgrades.

Requirements

• Experience in team management and client relations.
• Strong communication and organizational skills.
• Ability to work collaboratively across departments.
• Proficiency in reporting and performance analysis.
• Familiarity with Hubspot or similar CRM tools.

Benefits

• Opportunity to work with major international brands.
• Dynamic work environment with a diverse team.
• Professional growth and development opportunities.
• Participation in innovative projects in the AdTech industry.