Call Center/Front Desk Floater - Remote

Overview

Metro PT is looking for a full time Call Center/Front Desk Floater. You will assist in our commitment to provide our patients with a stellar patient experience by ensuring the highest quality and compassionate care. Come be a part of a growing organization in a progressive, supportive, and innovative team! You will cover our clinics in Nassau County.

In Short

• Full-time position with a focus on customer service and patient care.
• Assist with front desk duties and patient interactions.
• Schedule appointments and verify insurance information.
• Maintain confidentiality and adhere to HIPAA guidelines.
• Provide support in therapy sessions and assist patients.
• Travel to clinics in Queens and Brooklyn as needed.
• Strong communication and interpersonal skills required.
• Maintain a safe and clean working environment.
• Flexible schedule with Monday-Friday hours.
• Competitive hourly rate.

Requirements

• High School Diploma or equivalent.
• Strong customer service skills; ability to diffuse client frustrations.
• Excellent interpersonal and communication skills.
• Ability to use logic and problem-solving skills to resolve issues.
• Ability to work independently under tight deadlines.
• Excellent time management and organizational skills.

Benefits

• Vacation & Paid Time Off Benefits.
• 401(k) Retirement Savings.
• Health Insurance/Dental/Vision.
• Flexible Spending.
• Free Life Insurance.
• NY 529 College Savings Program.
• Identity Theft Insurance.