Customer Success Associate - Remote

Overview

Metaview is re-engineering hiring with AI at the core. Thousands of companies already use Metaview to accelerate their recruiting workflows, remove toil, and make hiring decisions with more precision.

In Short

• Play a key role in shaping the function from the ground up
• Ownership and impact from day 1
• Join the team at <30 hires at a pivotal moment in the company’s growth
• Exposure to (and opportunity to learn from) a world-class GTM team
• Deliver high-impact onboarding for new SMB and mid-market customers
• Use data to proactively identify and engage customers
• Track usage to detect risk and balance engagements
• Support users when issues arise, coordinating with technical teams
• Help design and refine a scalable approach to Customer Success
• Collaborate with Product and Sales to shape the roadmap

Requirements

• 2+ years’ experience in a customer/stakeholder-facing role
• Energized by meeting new people
• A confident communicator
• A love for experimenting and trying new ideas
• Authentic and deeply customer-oriented
• Sharp, systematic, resilient, and motivated to win

Benefits

• Part of our founding Customer Success team for accelerated career growth
• Optimising value from the best product in a new category
• Generous salary and equity in a Series A startup
• All the benefits you expect and more