Open Source Community Advocate - Remote

Overview

Metabase is looking for a customer-focused, technical Open Source Community Advocate to join our growing global team, helping customers succeed with data analytics.

In Short

• Join a global team focused on customer success.
• Engage with users on platforms like LinkedIn, Twitter, and Reddit.
• Answer user queries on the discourse forum.
• Collaborate with the writing team to improve documentation.
• Participate in brainstorming sessions for customer content.
• Work closely with product and engineering teams.
• 100% remote work environment.
• Flexible working hours.
• Focus on helping open source users and paying customers.
• Contribute to a growing business in BI analytics.

Requirements

• Passion for data analytics.
• Strong communication skills.
• Experience in customer support or community engagement.
• Ability to work independently in a remote setting.
• Familiarity with open source projects.
• Experience with social media platforms.
• Ability to collaborate with cross-functional teams.
• Interest in improving user documentation.
• Willingness to engage with users proactively.
• Understanding of business intelligence concepts.

Benefits

• Work in a fully remote environment.
• Flexible working hours.
• Opportunity to influence product development.
• Be part of a mission-driven team.
• Engage with a diverse user community.
• Contribute to open source projects.
• Collaborate with talented professionals.
• Focus on customer success without sales quotas.
• Participate in a growing business.
• Work in a supportive and inclusive culture.