At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities-and we’re just getting started!

In Short

Oversee the implementation of community to a new platform, ensuring the project meets its objectives and the user experience is seamless
Develop the strategic marketing vision and roadmap for the Constant Contact community
Build and partner with our network of Marketing SMEs and Influencers
Work closely with the Content and KB teams to develop a strong content and technology strategy
Develop the strategy for onboarding hubs that guide new customers
Relaunch the CTCT advocacy program to drive reviews, referrals and references
Develop and host various campaigns, such as contests, webinars, and marketing challenges
Be responsible for the strategy and planning of an annual virtual conference
Own the metrics for how community impacts engagement, retention, and customer LTV
Track customer sentiment and trends and communicate them to product and marketing

Requirements

7-10 years of relevant community experience
5+ years of experience in customer marketing
5+ years of people management experience
Demonstrated leadership skills and knowledge of strategic planning
Demonstrated ability to lead change in a complex organization
Experience with planning and managing multiple projects simultaneously
Experience with the development and tracking of key performance indicators
Strong writing, editing and oral presentation skills
A forward-thinking attitude with an innate ability to lean in
Experience working in community platforms, with preference given to Base.AI or Bettermode

Benefits

We celebrate one another’s differences and have a culture of diversity and inclusion
Join the experts dedicated to improving the quality of our product
Opportunities to grow your career with support for professional development
A generous paid time off policy and a competitive benefits package