Director, Community & Advocacy - Remote

Overview

At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities-and we’re just getting started!

In Short

• Oversee the implementation of community to a new platform, ensuring the project meets its objectives and the user experience is seamless
• Develop the strategic marketing vision and roadmap for the Constant Contact community
• Build and partner with our network of Marketing SMEs and Influencers
• Work closely with the Content and KB teams to develop a strong content and technology strategy
• Develop the strategy for onboarding hubs that guide new customers
• Relaunch the CTCT advocacy program to drive reviews, referrals and references
• Develop and host various campaigns, such as contests, webinars, and marketing challenges
• Be responsible for the strategy and planning of an annual virtual conference
• Own the metrics for how community impacts engagement, retention, and customer LTV
• Track customer sentiment and trends and communicate them to product and marketing

Requirements

• 7-10 years of relevant community experience
• 5+ years of experience in customer marketing
• 5+ years of people management experience
• Demonstrated leadership skills and knowledge of strategic planning
• Demonstrated ability to lead change in a complex organization
• Experience with planning and managing multiple projects simultaneously
• Experience with the development and tracking of key performance indicators
• Strong writing, editing and oral presentation skills
• A forward-thinking attitude with an innate ability to lean in
• Experience working in community platforms, with preference given to Base.AI or Bettermode

Benefits

• We celebrate one another’s differences and have a culture of diversity and inclusion
• Join the experts dedicated to improving the quality of our product
• Opportunities to grow your career with support for professional development
• A generous paid time off policy and a competitive benefits package