Billing Specialist - Remote

Overview

As a Billing Specialist at Constant Contact, you are not just handling transactions—you are helping customers succeed through clear, professional, and solutions-oriented support.

In Short

• Deliver world-class billing support via phone, email, and cases.
• Manage open case queues for timely resolution of billing issues.
• Assist in onboarding and mentoring new hires.
• Collaborate with cross-functional teams to resolve billing concerns.
• Investigate and resolve complex billing scenarios.
• Handle inbound calls from customers seeking to downgrade or cancel.
• Support reporting needs related to call/case/chat volumes.
• Participate in testing and departmental projects for improvements.

Requirements

• 2+ years of experience in a Billing or Customer Support role.
• Strong problem-solving and analytical skills.
• Excellent written and verbal communication skills.
• Exceptional organizational and time management skills.
• Proven ability to multitask in a fast-paced environment.
• Team-player mindset with a collaborative approach.
• Familiarity with Salesforce and common billing platforms preferred.

Benefits

• Diversity and inclusion culture.
• Opportunities for career growth and professional development.
• Generous paid time off policy.
• Competitive benefits package supporting health and well-being.