Principal UX Researcher - Remote

Overview

At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities-and we’re just getting started!

In Short

• Lead the evolution of UX research into an AI-driven insights engine.
• Spearhead strategic discovery for high-impact initiatives.
• Coach teams on fast-paced research methodologies.
• Automate research operations using AI tools.
• Create a centralized repository for insights.
• Establish governance for AI-augmented research.
• Facilitate workshops to translate research into product requirements.

Requirements

• 8+ years of UX research experience.
• Experience with AI-driven research tools.
• Ability to mentor and democratize research processes.
• Expertise in translating data into actionable narratives.
• Understanding of data privacy and PII nuances.

Benefits

• Diversity and inclusion culture.
• Opportunities for career growth and professional development.
• Generous paid time off policy.
• Competitive benefits package.