Customer Support Specialist I - Remote

Overview

As a Customer Support Specialist I at Constant Contact, you will play a critical role in delivering world-class service, providing guidance, and helping small businesses and non-profits maximize the value of our digital marketing product suite.

In Short

• 100% remote position starting September 8th.
• Hourly rate beginning at $19/hr with performance-based increases.
• Handle inbound customer interactions via phone professionally.
• Use tools like Salesforce and Five9 for troubleshooting.
• Apply preventative retention techniques to enhance customer loyalty.
• Educate users on product functionality and marketing best practices.
• Document all customer interactions accurately.
• Participate in team communication via Slack.
• Must have stable internet and a quiet workspace.
• 2+ years of call center experience preferred.

Requirements

• Call center experience of minimum 2 years.
• Familiarity with performance metrics (AHT, CSAT, QA, FCR).
• Experience with Salesforce and Five9.
• Proven customer de-escalation skills.
• Ability to understand customer needs and provide proactive solutions.

Benefits

• Diversity and inclusion programs.
• Opportunities for career growth and professional development.
• Generous paid time off policy.
• Competitive benefits package.