Customer Support Specialist I - Remote

Overview

The Customer Support Specialist (CSS) develops a culture of Customer Excellence through timely and thorough handling of customer problems, customer issues, answering product and service questions and suggesting information about other products or services.

In Short

• Answers customer support requests via telephone, ticket or web promptly to enhance the customer experience.
• Patiently listens to customers queries and manages the resolution or connects them with the appropriate teams.
• Quickly learns the functions of the support tools and systems.
• Accurately records and logs interactions with customers.
• Resolves platform or service problems by clarifying the customers complaint.
• Works with Customer Experience management to maintain best practices.
• Addresses customer questions about new products or services.
• Collaborates with Customer Success Managers and other personnel.
• Contributes to bottom line sales by increasing customer satisfaction.
• Performs other duties as required.

Requirements

• Highly customer focused with a passion for customer experience.
• Driven, self-starter with an ownership mentality.
• Adaptable and ability to thrive in a fast-paced environment.
• Proven experience in a customer-interacting role.
• Ability to collaborate with internal partners.
• Advanced listening and verbal communication skills.
• Enthusiast with a strong work ethic and positive mindset.
• Influencing and negotiation skills.
• Experience with JIRA software is desired.
• Excellent English language skills, written and verbal.

Benefits

• Inclusive environment fostering diversity and equity.
• Opportunities for personal and professional growth.
• Collaboration with a global team.
• Participation in shaping the future of communication.
• Access to cutting-edge technology and solutions.