Customer Content Specialist - Remote

Overview

The Customer Content Specialist team at Cision is dedicated to helping clients succeed through effective communication solutions. Specialists work directly with clients to ensure their press releases reach the desired audience, aligning services with client needs.

In Short

• Work with clients to distribute press releases effectively.
• Act as the primary contact for clients during the distribution process.
• Provide recommendations on content best practices.
• Collaborate with a team to exceed departmental goals.
• Master product portfolio and position solutions to clients.
• Maintain attention to detail and proficiency in proofreading.
• Handle multiple tasks in a fast-paced environment.
• Utilize tools like PowerPoint and Canva for presentations.
• Possess excellent communication and customer service skills.
• Support clients in achieving their corporate objectives.

Requirements

• 1+ years of experience in content creation or customer service.
• Strong attention to detail and proofreading skills.
• Team player with a self-driven attitude.
• Passion for customer service and helping others.
• Ability to master a product portfolio.
• Knowledge of SEO and content best practices.
• Proficient in Microsoft Office applications.
• Public speaking skills are a plus.
• Ability to work under deadlines.
• College degree preferred in a related field.

Benefits

• Inclusive work environment that values diversity.
• Opportunities for professional growth and development.
• Work with a global team of professionals.
• Be part of a company committed to social impact.
• Access to Cision's award-winning solutions and tools.