Customer Success Representative - Remote

Overview

The Customer Success Representative is responsible for managing customer relationships and the end-to-end ordering process while providing outstanding service and support.

In Short

• Serves as a primary point of contact for customers.
• Takes customer orders accurately and owns the ordering process.
• Proactively communicates with customers regarding order status.
• Identifies opportunities to upsell products.
• Resolves customer questions and concerns effectively.
• Provides product and service information to customers.
• Supports sales staff with freight rating and follow-ups.
• Manages customer returns and order-related documentation.
• Builds and maintains strong customer relationships.
• Contributes to process improvement initiatives.

Requirements

• Associate degree or equivalent experience preferred.
• Proficient in Microsoft Office and general computer skills.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Ability to build rapport with customers.
• Ability to navigate multiple computer applications.
• Excellent telephone manner and listening skills.
• Team player with a positive attitude.
• Attention to detail and multi-tasking ability.
• Successfully pass a background and drug screening.

Benefits

• Full benefits package including medical, dental, and vision insurances.
• 401K with generous match.
• Paid time off including nine holidays.
• Flexible schedule with work/life balance.