Senior Onboarding Learning & Development Specialist - Remote

Overview

Mercury is building a complete finance stack for startups and small businesses. As our products and operations evolve, so must the way we equip our teams. We're looking for a strategic and detail-oriented Learning & Development Specialist to join our Enablement team—comprising Quality Control (QC) and Learning & Development (L&D)—to drive scalable training and knowledge initiatives for both business and personal banking operations.

In Short

• Apply evidence-based instructional design practices to develop and deliver role-specific training programs across business and personal banking operations
• Ensure training parity across internal teams and BPO partners, enabling consistent, compliant, and high-quality learning experiences
• Create and maintain scalable, modular learning content, including interactive e-learnings, SOPs, facilitator guides, and assessments
• Collaborate with cross-functional stakeholders to understand workflows and translate them into effective learning and reference materials
• Own and evolve the knowledge management system to ensure operational teams have easy access to current, accurate information in support of risk-sensitive tasks
• Audit training and documentation regularly to identify outdated content and update materials based on product, policy, or process changes
• Partner with QC team members to close performance gaps through targeted learning interventions informed by quality data
• Design feedback loops and evaluation strategies to measure training effectiveness and drive continuous improvement

Requirements

• Have 3+ years of experience in L&D, instructional design, or enablement, ideally in a regulated or high-risk environment
• Be deeply familiar with instructional design models (e.g., ADDIE) and adult learning theory, and skilled in building learning experiences for a variety of modalities
• Be experienced in supporting BPO teams or remote vendor operations with consistent training programs and tools
• Be a structured thinker with a passion for clear, accessible documentation and knowledge systems (e.g., Notion, Guru), and subject matter expertise with change management with standard operating procedures (SOPs)
• Thrive in fast-paced, ambiguous environments and proactively identify gaps, inconsistencies, or inefficiencies in training and documentation
• Be curious about the U.S. banking system and motivated to build solutions that support compliance, accuracy, and operational excellence

Benefits

• Competitive base salary
• Equity (stock options)
• Comprehensive benefits package
• Diversity and inclusion initiatives
• Commitment to equal employment opportunities