Onboarding Enablement Manager - Remote

Overview

Mercury is building a banking stack for startups. Since we launched Mercury in 2019, our customer base has grown to over 100,000 startups and small businesses from all around the world. We're looking for an Onboarding Enablement Manager to join our team and help scale a net-new, foundational function that supports our Onboarding team’s continued growth and operational excellence.

In Short

• Lead and grow the Onboarding Enablement function, starting with our existing QC Specialists and building out a brand new L&D team
• Define team structure, roles, and responsibilities across QC and L&D & identify and hire necessary new roles and team members as Onboarding scales.
• Manage and mentor a group of senior ICs, ensuring you provide clear expectations, goal-setting, and coaching to support their development.
• Establish and continuously improve key policies and workflows for both QC and L&D, including quality review structures, training programs, and ongoing enablement practices.
• Develop and maintain structured “keep-the-lights-on” rituals that ensure consistency, accountability, and operational excellence across both internal and BPO teams.
• Work collaboratively and build strong relationships with cross-functional teams & Onboarding team leads to ensure enablement efforts are strategic, scalable, and aligned with business needs.
• Track and report on the impact of Enablement initiatives, using data and stakeholder feedback to drive continuous improvement and inform future strategy.

Requirements

• Have 3+ years of experience in L&D, quality control, or enablement roles—ideally in a startup environment—with a strong grasp of developing scalable processes and programs
• Bring at least 2 years of people management experience, including hiring and developing senior individual contributors
• Thrive in ambiguity and be motivated by the opportunity to build new functions from the ground up
• Have experience in process improvement, cross-functional stakeholder management, and creative problem-solving
• Excel at managing multiple projects and priorities, with strong organizational and execution skills
• Communicate clearly and confidently, both in writing and verbal settings
• Demonstrate strong ownership and bring a thoughtful, empathetic leadership style

Benefits

• Competitive base salary
• Equity (stock options)
• Comprehensive benefits package
• Opportunities for professional development
• Diversity and inclusion initiatives