Head of Banking Operations - Remote

Overview

The Head of Banking Operations at Mercury will lead the strategy, execution, and optimization of the banking operations ecosystem, ensuring operational excellence and impactful collaborations.

In Short

• Lead the strategy and execution of banking operations.
• Manage multiple operations teams and define new processes.
• Collaborate with external partners and internal teams.
• Drive performance metrics and dashboards.
• Identify and solve bottlenecks in operations.
• Build and mentor a high-performing team.
• Ensure compliance and risk management in operations.
• Support Mercury’s growth ambitions.
• Architect and scale systems for partnership lifecycle.
• Foster partner success through clear processes.

Requirements

• 10+ years of experience in banking or fintech operations.
• Strong operational mindset and experience scaling systems.
• Understanding of compliance and data sensitivity.
• Proven ability to lead cross-functional initiatives.
• Experience managing high-performing teams.
• Excellent communication skills and ownership.

Benefits

• Competitive salary and equity options.
• Comprehensive benefits package.
• Diversity and inclusion commitment.
• Flexible work environment.
• Opportunities for professional growth.