Support Specialist II - Legal - Remote

Overview

Join an amazing team that is consistently recognized for our achievements and culture, including our most recent Forbes award of being one of America's Best Midsize Employers for 2026!

Position Summary:Under general supervision, the primary job function of the Support Specialist II is to provide phone support as well as performing routine but varied clerical and support duties according to standard procedures. 

In Short

• Provide phone support and clerical assistance.
• Type and transcribe business correspondence and reports.
• Direct contact with customers for information gathering.
• Process forms and documents.
• Transfer calls to appropriate departments.
• Maintain positive customer interactions.
• Engage in active listening to clarify customer concerns.
• Manage inbound calls in a timely manner.
• Proofread and edit routine forms and reports.
• Work under general supervision to complete assignments.

Requirements

• High school education completion.
• Minimum of 1 year general office or related experience.
• Proficient typing skills required.
• Strong written and verbal communication skills.
• General knowledge of department procedures.
• Ability to explain company policies and procedures.
• Capability to manage customer inquiries effectively.
• Experience in maintaining records and processing assignments.
• Ability to work collaboratively in a team environment.
• Positive and professional demeanor towards customers.

Benefits

• Competitive compensation.
• Flexibility to work from anywhere in the United States.
• Paid time off including vacation and sick time.
• Incentive bonus programs.
• Comprehensive medical, dental, and vision insurance.
• 401(k) retirement savings plan with company match.
• Engaging work environment with promotional opportunities.
• Education assistance and development opportunities.
• Health and wellbeing resources available.
• Company recognition programs.