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Polish Speaking Customer Support Representative - Remote

Posted 2 weeks ago
Customer Service
Full Time
Greece

Overview

Mercier Consultancy is excited to announce an opportunity for a Polish Speaking Customer Support Representative in our Gaming & Esports Department! In this role, you will serve as the primary point of contact for our Polish-speaking clients, delivering exceptional support and assistance related to gaming inquiries and Esports services. Your role is vital in enhancing the gaming experience for our community.

In Short

  • Respond to customer inquiries in Polish via email, phone, and chat
  • Assist clients with questions regarding gaming products, Esports events, and technical support
  • Accurately document customer interactions and solutions in our CRM system
  • Collaborate with the gaming team to address and resolve complex client issues
  • Provide information about upcoming games, events, and community activities
  • Gather feedback from clients to enhance service offerings
  • Participate in ongoing training to stay current with industry trends and product updates

Requirements

  • Fluent in Polish
  • Passion for gaming and esports
  • Strong communication skills
  • Experience in customer service
  • Ability to work in a team environment
  • Familiarity with CRM systems
  • Willingness to learn and adapt

Benefits

  • Join an enthusiastic team
  • Opportunities for professional growth
  • Flexible work environment
  • Engaging work in the gaming industry
Mercier Consultancy logo

Mercier Consultancy

Mercier Consultancy is a dynamic and customer-focused organization dedicated to providing exceptional support to its clients. With a commitment to enhancing the customer experience, the company seeks to hire a German Speaking Customer Care Specialist to join its remote team based in Greece. Mercier Consultancy values effective communication and professionalism, ensuring that its employees are well-trained and equipped to handle client inquiries and concerns. The company fosters a collaborative environment, encouraging team members to work together to resolve issues and improve service quality. By prioritizing a customer-centric approach, Mercier Consultancy aims to make a positive impact on the experiences of its German-speaking clients.

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