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Polish Speaking Customer Support Representative - Remote

Posted 2 weeks ago
Customer Service
Full Time
Worldwide

Overview

Mercier Consultancy is thrilled to announce an opening for a Polish Speaking Customer Support Representative in our Online Auction & Bidding Platform Department! In this exciting position, you will be the go-to person for our Polish-speaking customers, helping them navigate our auction platform and providing exceptional support throughout their bidding experience.

In Short

  • Provide customer support in Polish via email, phone, and chat
  • Assist users with inquiries related to auctions, bids, and platform functionalities
  • Document customer interactions and resolutions accurately in our support system
  • Collaborate with the technical team to resolve platform-related issues
  • Guide customers through the auction process and provide tips for successful bidding
  • Collect customer feedback to help improve the platform and services
  • Participate in training sessions to stay updated on new features and changes

Requirements

  • Fluency in Polish and English
  • Strong communication skills
  • Interest in online auctions
  • Ability to work in a team environment
  • Problem-solving skills
  • Experience in customer service is a plus

Benefits

  • Dynamic work environment
  • Opportunity to enhance user experience
  • Training and development opportunities
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Mercier Consultancy

Mercier Consultancy is a dynamic and customer-focused organization dedicated to providing exceptional support to its clients. With a commitment to enhancing the customer experience, the company seeks to hire a German Speaking Customer Care Specialist to join its remote team based in Greece. Mercier Consultancy values effective communication and professionalism, ensuring that its employees are well-trained and equipped to handle client inquiries and concerns. The company fosters a collaborative environment, encouraging team members to work together to resolve issues and improve service quality. By prioritizing a customer-centric approach, Mercier Consultancy aims to make a positive impact on the experiences of its German-speaking clients.

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