German Speaking Customer Care Specialist - Remote

Overview

Mercier Consultancy is seeking a German Speaking Customer Care Specialist to join our team in a remote capacity from Greece! In this vital role, you will be responsible for delivering outstanding customer support to our German-speaking clients. Your ability to communicate effectively in German will allow you to address inquiries, provide solutions, and enhance the overall customer experience.

In Short

• Provide exceptional customer service to German-speaking clients via phone, email, and chat
• Manage inquiries and concerns promptly and professionally
• Document client interactions and maintain accurate records in our systems
• Collaborate with cross-functional teams to resolve complex issues
• Offer advice and product knowledge to enhance client understanding
• Gather client feedback to identify areas for service improvement
• Participate in ongoing training to continuously enhance your skills

Requirements

• Fluency in German
• Strong communication skills
• Experience in customer service
• Ability to work in a remote environment
• Empathy and professionalism
• Problem-solving skills
• Willingness to learn and adapt

Benefits

• Comprehensive training provided
• Flexible remote work
• Opportunity to make a positive impact on client experiences