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German Speaking Customer Care Specialist - Remote

Posted 3 weeks ago

Overview

Mercier Consultancy is seeking a German Speaking Customer Care Specialist to join our team in a remote capacity from Greece! In this vital role, you will be responsible for delivering outstanding customer support to our German-speaking clients. Your ability to communicate effectively in German will allow you to address inquiries, provide solutions, and enhance the overall customer experience.

In Short

  • Provide exceptional customer service to German-speaking clients via phone, email, and chat
  • Manage inquiries and concerns promptly and professionally
  • Document client interactions and maintain accurate records in our systems
  • Collaborate with cross-functional teams to resolve complex issues
  • Offer advice and product knowledge to enhance client understanding
  • Gather client feedback to identify areas for service improvement
  • Participate in ongoing training to continuously enhance your skills

Requirements

  • Fluency in German
  • Strong communication skills
  • Experience in customer service
  • Ability to work in a remote environment
  • Empathy and professionalism
  • Problem-solving skills
  • Willingness to learn and adapt

Benefits

  • Comprehensive training provided
  • Flexible remote work
  • Opportunity to make a positive impact on client experiences

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