German Speaking Customer Care Specialist - Remote

Overview

Patrique Mercier Recruitment PT is searching for a dedicated German Speaking Customer Care Specialist to join our team in a remote position based in Greece. This role is a fantastic opportunity for individuals who excel in customer service and have a strong command of the German language. As a Customer Care Specialist, you will be responsible for providing exceptional support and assistance to our German-speaking customers, ensuring they receive the best service possible.

In Short

• Manage customer inquiries through various channels, including phone, email, and chat, in German.
• Assist customers with product information, account management, and technical support.
• Deliver a high-level customer service experience by addressing customer needs and concerns efficiently.
• Maintain accurate records of customer interactions in the CRM system.
• Collaborate with internal teams to resolve complex inquiries and improve service delivery.
• Document customer feedback and provide insights for service enhancements.
• Stay updated on product knowledge and company policies to assist customers effectively.

Requirements

• Fluency in German is required.
• Strong communication skills.
• Experience in customer service is preferred.
• Ability to work independently in a remote environment.
• Familiarity with CRM systems.

Benefits

• Work from home flexibility.
• Competitive salary.
• Opportunities for professional development.
• Supportive team environment.