German Speaking Customer Care Specialist - Remote

Overview

Patrique Mercier Recruitment PT is currently hiring a German Speaking Customer Care Specialist to join our dynamic team in a remote position based in Greece. This role offers a fantastic opportunity for individuals who are fluent in German and are passionate about providing exceptional customer service. As a Customer Care Specialist, you will be responsible for assisting our German-speaking customers with their inquiries and ensuring that they have a positive experience with our services.

In Short

• Engage with customers through various channels, including phone, email, and chat, delivering support in German.
• Assist customers with requests related to product information, account management, and technical issues.
• Provide quick resolutions to customer inquiries while maintaining a professional and friendly demeanor.
• Document all customer interactions clearly and accurately in the CRM system.
• Collaborate with cross-functional teams to address complex customer concerns.
• Respond to customer feedback and contribute to service improvements based on customer suggestions.
• Stay informed about updates on products, services, and policies to assist customers effectively.

Requirements

• Fluency in German is required.
• Strong communication skills.
• Experience in customer service is preferred.
• Ability to work in a remote environment.
• Proficiency in using CRM systems.
• Problem-solving skills.

Benefits

• Work from home flexibility.
• Dynamic team environment.
• Opportunities for professional growth.