German Speaking Customer Care Specialist - Remote

Overview

Patrique Mercier Recruitment PT is on the lookout for a passionate German Speaking Customer Care Specialist to join our team in a remote position based in Greece. This exciting opportunity is perfect for individuals who thrive in customer-facing roles and have a strong command of the German language. Your role will be crucial in providing exemplary support and assistance to our German-speaking customers, ensuring they have a seamless and positive experience.

In Short

• Handle customer inquiries promptly and professionally via phone, email, and chat in German.
• Provide expert assistance related to products, services, and account management.
• Resolve customer issues efficiently while maintaining a strong focus on customer satisfaction.
• Accurately document all customer interactions and transactions in the CRM system.
• Collaborate with internal teams to ensure timely resolution of complex customer concerns.
• Gather customer feedback to identify trends and suggest areas for service improvement.
• Stay informed about product updates and company policies to better assist customers.

Requirements

• Strong command of the German language.
• Experience in customer service roles.
• Excellent communication skills.
• Ability to work in a fast-paced environment.
• Proficiency in using CRM systems.

Benefits

• Remote work opportunity.
• Supportive team environment.
• Opportunities for professional growth.