Customer Care Specialist - German - Remote

Posted 22 weeks ago

Customer Service

Full Time

Montenegro

Overview

The Customer Care Specialist position involves delivering exceptional customer service remotely from Montenegro, addressing inquiries, resolving issues, and ensuring customer satisfaction.

In Short

Deliver exceptional customer service through various channels
Research and provide accurate responses to customer inquiries
Identify and escalate unresolved issues
Document customer interactions according to procedures
Collaborate with team members to resolve customer issues

Requirements

Fluent in German, both verbal and written
Residing in Montenegro legally
Familiar with customer support software
Experience in customer and technical support
Strong problem-solving and critical thinking skills
Ability to work independently and as part of a team

Benefits

Excellent remuneration package
Indefinite contract
Private health and life insurance
Fully remote work
Positive team atmosphere
Guidance to reach full potential

JUJUR

JUJUR is a dynamic and innovative company that prioritizes exceptional customer service and satisfaction. With a fully remote work environment based in Montenegro, JUJUR fosters a collaborative and positive team atmosphere, encouraging employees to engage and share knowledge. The company values adaptability and problem-solving skills, providing its team with the necessary tools and guidance to reach their full potential. JUJUR offers a competitive remuneration package, private health and life insurance, and an indefinite contract, making it an attractive workplace for customer care professionals.

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