Technical Support Representative - Remote

Posted 25 weeks ago

Customer Service

Full Time

Portugal

MySQL

Technical Support

Postman

Overview

The Technical Support Representative will provide technical assistance to customers in French and English, troubleshoot product-related issues, and ensure high levels of customer satisfaction.

In Short

Provide technical support in French and English via chat and voice
Troubleshoot product-related issues using MySQL
Collaborate with team members and escalate issues as needed
Ensure timely responses to customer inquiries
Act as a bridge between customers and developers

Requirements

Fluent in French and English
Strong understanding of MySQL
Familiarity with Postman is a plus
Available for shift rotation
High school degree or equivalent
No prior experience required, but knowledge of MySQL is essential
Knack for technology and customer support
Ability to attend 2 weeks of training in Porto

Benefits

Competitive remuneration package
Guidance and tools for personal development
Remote work flexibility
Monthly performance bonus
Work from Home allowance
Dynamic and friendly team environment
And many others!

JUJUR

JUJUR is a dynamic and innovative company that prioritizes exceptional customer service and satisfaction. With a fully remote work environment based in Montenegro, JUJUR fosters a collaborative and positive team atmosphere, encouraging employees to engage and share knowledge. The company values adaptability and problem-solving skills, providing its team with the necessary tools and guidance to reach their full potential. JUJUR offers a competitive remuneration package, private health and life insurance, and an indefinite contract, making it an attractive workplace for customer care professionals.

Share This Job!

Save This Job!

Jobs from JUJUR:

Customer Care Specialist - German

Technical Support

JUJUR

Share This Job!

Save This Job!

Jobs from JUJUR:

Customer Care Specialist - German

Technical Support

Similar Jobs: