German Speaking Customer Care Specialist - Remote

Overview

Patrique Mercier Recruitment PT is seeking a German Speaking Customer Care Specialist to join our team in a fully remote position based in Greece. This is a fantastic opportunity for individuals who are dedicated to customer service and are fluent in German. As a Customer Care Specialist, you will be instrumental in providing support and assistance to our German-speaking clients, ensuring they receive excellent service and solutions to their inquiries.

In Short

• Manage customer inquiries through various channels, including phone, email, and chat, in German.
• Assist customers with product related questions, account inquiries, and technical support.
• Deliver a positive customer experience by effectively addressing concerns and resolving issues.
• Accurately record customer interactions in the CRM system.
• Collaborate with internal teams to resolve complex inquiries and improve service delivery.
• Gather and analyze customer feedback to identify trends and recommend improvements.
• Stay updated on product knowledge and company policies to provide accurate information to customers.

Requirements

• Fluency in German.
• Strong communication skills.
• Experience in customer service.
• Ability to work in a remote environment.
• Familiarity with CRM systems.
• Problem-solving skills.

Benefits

• Fully remote position.
• Opportunity to work with a dynamic team.
• Competitive salary.
• Professional development opportunities.