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French Speaking Customer Service Representative - Automotive Industry - Remote

Posted 18 hours ago
Customer Service
Full Time
Greece

Overview

Mercier Consultancy is excited to announce an opening for a French Speaking Customer Service Representative within our Automotive Industry team. In this key position, you will provide outstanding support to our French-speaking clients, assisting them with inquiries related to our automotive services and products.

In Short

  • Respond to customer inquiries in French via phone, email, and chat regarding automotive services and products
  • Assist clients with service appointments, troubleshooting, and resolving concerns
  • Maintain detailed records of customer interactions in our CRM system for tracking and follow-up
  • Collaborate with the service and technical teams to provide effective solutions to customer issues
  • Educate customers on our automotive offerings and service benefits
  • Gather and communicate customer feedback to drive service improvement initiatives
  • Stay informed about the latest automotive trends and product knowledge

Requirements

  • Fluency in French (spoken and written)
  • Excellent communication skills
  • Previous experience in customer service, preferably in the automotive industry
  • Ability to work in a fast-paced environment
  • Strong problem-solving skills
  • Familiarity with CRM systems

Benefits

  • Competitive salary
  • Opportunity to work in a dynamic team
  • Professional development opportunities
  • Supportive work environment
Mercier Consultancy logo

Mercier Consultancy

Mercier Consultancy is a dynamic and customer-focused organization dedicated to providing exceptional support to its clients. With a commitment to enhancing the customer experience, the company seeks to hire a German Speaking Customer Care Specialist to join its remote team based in Greece. Mercier Consultancy values effective communication and professionalism, ensuring that its employees are well-trained and equipped to handle client inquiries and concerns. The company fosters a collaborative environment, encouraging team members to work together to resolve issues and improve service quality. By prioritizing a customer-centric approach, Mercier Consultancy aims to make a positive impact on the experiences of its German-speaking clients.

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