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French Speaking Customer Service Representative - IT Industry - Remote

Posted 18 hours ago
Customer Service
Full Time
Greece

Overview

Mercier Consultancy is seeking a detail-oriented French Speaking Customer Service Representative to join our team within the Information Technology (IT) industry. In this crucial role, you will provide exceptional support to our French-speaking clients, assisting them with a variety of IT-related inquiries and issues.

In Short

  • Deliver high-quality customer service in French through phone, email, and chat related to IT services and products
  • Assist customers with inquiries regarding software functionality, troubleshooting, and account management
  • Provide technical support and guidance for various IT applications and systems
  • Document customer interactions accurately in our CRM system
  • Collaborate with the technical team to escalate and resolve complex issues
  • Gather customer feedback to improve service quality and customer satisfaction
  • Stay informed about the latest developments in technology and IT solutions

Requirements

  • Fluency in French is essential
  • Experience in customer service, preferably in the IT industry
  • Strong communication skills
  • Ability to troubleshoot technical issues
  • Familiarity with CRM systems
  • Customer-oriented mindset
  • Ability to work collaboratively with a team

Benefits

  • Competitive salary
  • Opportunity for professional growth
  • Supportive work environment
  • Access to training and development programs
  • Work with a diverse and dynamic team
Mercier Consultancy logo

Mercier Consultancy

Mercier Consultancy is a dynamic and customer-focused organization dedicated to providing exceptional support to its clients. With a commitment to enhancing the customer experience, the company seeks to hire a German Speaking Customer Care Specialist to join its remote team based in Greece. Mercier Consultancy values effective communication and professionalism, ensuring that its employees are well-trained and equipped to handle client inquiries and concerns. The company fosters a collaborative environment, encouraging team members to work together to resolve issues and improve service quality. By prioritizing a customer-centric approach, Mercier Consultancy aims to make a positive impact on the experiences of its German-speaking clients.

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