French Speaking Customer Service Representative - Automotive - Remote

Overview

An overview paragraph about the job

In Short

• Deliver outstanding customer service in French to clients inquiring about automotive parts, products, and services.
• Assist customers with order inquiries, product information, and technical support.
• Manage complaints and issues with professionalism, ensuring timely resolutions to enhance customer satisfaction.
• Stay updated on the latest automotive products, trends, and company offerings to provide accurate information.
• Document all customer interactions meticulously for record-keeping and quality assurance.
• Collaborate with various internal teams to address complex queries and provide comprehensive support.
• Provide feedback to management regarding common customer issues to improve service quality.

Requirements

• Fluency in French is required.
• Strong communication skills.
• Passion for the automotive industry.
• Ability to manage customer complaints effectively.
• Experience in customer service is a plus.
• Technical knowledge of automotive products is beneficial.
• Ability to work collaboratively in a team environment.

Benefits

• Competitive salary.
• Opportunity to work in a dynamic industry.
• Supportive team environment.
• Training and development opportunities.
• Flexible working hours.