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Dutch Speaking Customer Service Representative - Remote

Posted 2 weeks ago
Customer Service
Full Time
Worldwide

Overview

Mercier Consultancy is looking for a passionate Dutch Speaking Customer Service Representative to join our Eco-Friendly Products Department. In this role, you will provide exceptional support to our Dutch-speaking customers who are interested in our range of sustainable and eco-friendly products.

In Short

  • Provide high-quality customer service in Dutch through phone, email, and chat regarding eco-friendly products
  • Assist customers with inquiries related to product features, availability, and environmental benefits
  • Handle order processing, shipping inquiries, and returns
  • Document customer interactions accurately in our CRM system
  • Collaborate with the product management team to stay informed about new offerings and sustainability initiatives
  • Gather customer feedback to continuously improve our product offerings and services
  • Promote awareness of eco-friendly practices and the importance of sustainability

Requirements

  • Fluency in Dutch
  • Experience in customer service
  • Knowledge of eco-friendly products and sustainability
  • Strong communication skills
  • Ability to work in a team
  • Proficiency in CRM software

Benefits

  • Opportunity to work in a sustainable industry
  • Flexible working hours
  • Training and development opportunities
  • Supportive team environment
Mercier Consultancy logo

Mercier Consultancy

Mercier Consultancy is a dynamic and customer-focused organization dedicated to providing exceptional support to its clients. With a commitment to enhancing the customer experience, the company seeks to hire a German Speaking Customer Care Specialist to join its remote team based in Greece. Mercier Consultancy values effective communication and professionalism, ensuring that its employees are well-trained and equipped to handle client inquiries and concerns. The company fosters a collaborative environment, encouraging team members to work together to resolve issues and improve service quality. By prioritizing a customer-centric approach, Mercier Consultancy aims to make a positive impact on the experiences of its German-speaking clients.

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