Dutch Speaking Customer Service Agent for Smart Home Technology - Remote

Overview

Mercier Consultancy Bulgaria is seeking a Dutch Speaking Customer Service Agent for our Smart Home Technology Department. In this dynamic role, you will provide comprehensive support to our Dutch-speaking customers as they explore and utilize our innovative smart home products.

In Short

• Deliver outstanding customer support in Dutch for inquiries related to smart home technology.
• Assist customers with the installation, setup, and operational queries regarding smart home devices.
• Diagnose and troubleshoot technical issues effectively.
• Maintain accurate documentation of customer interactions and feedback.
• Collaborate with technical support teams to ensure customer issues are resolved promptly.
• Stay updated on product specifications and industry trends to provide informed assistance.
• Gather customer feedback and provide suggestions for service improvements.

Requirements

• Fluency in Dutch (spoken and written).
• Strong communication skills.
• Enthusiasm for technology and smart home products.
• Ability to troubleshoot technical issues.
• Experience in customer service is preferred.

Benefits

• Opportunity to work with innovative technology.
• Supportive team environment.
• Training and development opportunities.