Dutch Speaking Customer Service Agent for Fitness & Sports Equipment - Remote

Overview

Mercier Consultancy Bulgaria is excited to hire a Dutch Speaking Customer Service Agent for our Fitness & Sports Equipment Department. In this engaging role, you will assist our Dutch-speaking customers with their inquiries related to a diverse range of fitness and sports products. Your responsibilities will include providing product information, guiding customers through their purchases, and addressing any concerns related to orders and equipment usage. If you have a passion for fitness, excellent communication skills, and a commitment to stellar customer service, we want you on our team.

In Short

• Provide exceptional customer support in Dutch for inquiries related to fitness and sports equipment.
• Assist customers with product selection, order placement, and returns.
• Offer guidance on product features, benefits, and proper usage of equipment.
• Resolve customer complaints efficiently and professionally.
• Document customer interactions and feedback accurately in our system.
• Collaborate with logistics and product teams to ensure timely resolution of inquiries.
• Stay up-to-date on product developments and fitness trends to provide informed assistance.

Requirements

• Fluency in Dutch is required.
• Excellent communication and interpersonal skills.
• Passion for fitness and sports.
• Ability to handle customer complaints professionally.
• Experience in customer service is a plus.

Benefits

• Opportunity to work in a dynamic team.
• Engaging work environment focused on fitness.
• Training and development opportunities.