Dutch Speaking Customer Service Agent for Beauty & Skincare Products - Remote

Overview

Mercier Consultancy Bulgaria is thrilled to announce an opening for a Dutch Speaking Customer Service Agent in our Beauty & Skincare Products Department. In this pivotal role, you will assist our Dutch-speaking customers with inquiries related to a wide range of beauty and skincare products. Your key responsibilities will include providing product information, addressing concerns, managing order status, and assisting with returns and exchanges. Your passion for beauty and skincare, combined with excellent communication skills, will empower you to create a delightful shopping experience for our customers. If you're eager to help others find their perfect beauty solutions, we would love to have you on our team!

In Short

• Offer exceptional customer service in Dutch for beauty and skincare product inquiries.
• Assist customers with product selection and provide recommendations based on skincare needs.
• Manage order queries, including tracking, returns, and exchanges efficiently.
• Address customer complaints and product-related issues with professionalism and empathy.
• Stay informed about product ingredients, trends, and ethical practices in the beauty industry.
• Collaborate with the fulfillment team to ensure timely and accurate order processing.
• Gather feedback from customers to help improve products and services.

Requirements

• Fluent in Dutch, both spoken and written.
• Strong communication and interpersonal skills.
• Interest in beauty and skincare products.
• Ability to handle customer inquiries and complaints effectively.
• Experience in customer service is a plus.

Benefits

• Competitive salary.
• Opportunity to work in a dynamic and supportive environment.
• Employee discounts on beauty and skincare products.
• Training and development opportunities.