Polish-Speaking Customer Expert for Tobacco Products - Remote

Overview

Mercier Consultancy is excited to announce openings for Polish-Speaking Customer Experts to join our remote team in Greece, dedicated to providing exceptional support for tobacco products. If you possess a passion for customer service and are fluent in Polish, we invite you to apply and become a key part of our team, helping customers with their queries and needs!

In Short

• Assist Polish-speaking customers with inquiries regarding tobacco products via phone, email, and chat.
• Provide accurate information about product features, benefits, and company policies.
• Process customer orders and handle inquiries related to shipping and returns.
• Address and resolve customer complaints with professionalism and empathy.
• Document customer interactions and feedback for quality assurance and service improvement.
• Collaborate with team members to enhance customer support processes.
• Stay updated on tobacco product regulations and industry trends to offer knowledgeable assistance.

Requirements

• Fluency in Polish.
• Strong communication skills.
• Experience in customer service preferred.
• Ability to handle complaints and provide solutions.
• Familiarity with tobacco products is a plus.
• Proficiency in using customer service software.
• Team player with a positive attitude.

Benefits

• Work remotely from Greece.
• Competitive salary.
• Dynamic and supportive team environment.
• Opportunities for professional development.
• Access to company resources and training.