Danish-Speaking Customer Service Expert for POS Devices - Remote

Overview

Mercier Consultancy is seeking a motivated Danish-Speaking Customer Service Expert to join our team and support clients using POS devices in a remote position from Greece. In this vital role, you will be responsible for delivering exceptional customer support to Danish-speaking users, helping them with inquiries and troubleshooting related to our POS systems. Your service orientation and technical aptitude will ensure clients have a seamless experience while using our products. If you are passionate about customer service and technology, we'd love to hear from you!

In Short

• Provide top-notch customer service in Danish via multiple channels including phone, email, and chat.
• Assist clients with inquiries regarding POS devices, including setup, usage, and troubleshooting.
• Resolve technical issues efficiently while ensuring a satisfactory customer experience.
• Document customer interactions accurately, tracking inquiries and maintaining records for future reference.
• Collaborate with technical teams to escalate and resolve more complex issues.
• Stay updated with product knowledge and industry developments to provide informed support.
• Engage in regular training and development opportunities to enhance service delivery.

Requirements

• Fluency in Danish is required.
• Experience in customer service or technical support is preferred.
• Strong communication skills, both verbal and written.
• Ability to troubleshoot technical issues effectively.
• Familiarity with POS systems is a plus.
• Good organizational skills and attention to detail.
• Willingness to learn and adapt to new technologies.

Benefits

• Work from home in a flexible remote environment.
• Opportunity to grow and develop your skills.
• Supportive team culture.
• Access to training resources and ongoing development.