Lithuanian Speaking Support Specialist - Remote

Overview

Mercier Consultancy is seeking a Lithuanian Speaking Support Specialist to join our Online Travel Agency team. In this critical role, you will be the first point of contact for our Lithuanian-speaking clients, delivering outstanding service and assistance with their travel inquiries and bookings. Your main responsibilities will include addressing customer questions about travel options, resolving any issues, and guiding clients through our online booking platform. If you are enthusiastic about customer service and passionate about travel, we encourage you to apply and join our vibrant team!

In Short

• Provide top-tier support to Lithuanian-speaking clients via phone, email, and live chat.
• Assist customers with inquiries concerning travel bookings, itineraries, and services.
• Effectively resolve client issues to ensure high customer satisfaction.
• Guide clients through our online booking platform and provide technical assistance when needed.
• Document customer interactions and feedback for continuous service improvement.
• Collaborate with internal teams to escalate and resolve complex client issues as necessary.
• Stay current with travel industry trends and company offerings to furnish clients with accurate information.

Requirements

• Fluency in Lithuanian and English.
• Experience in customer service, preferably in the travel industry.
• Strong communication and interpersonal skills.
• Ability to handle customer inquiries and resolve issues effectively.
• Familiarity with online booking systems is a plus.
• Strong problem-solving skills and attention to detail.
• Ability to work in a fast-paced environment.

Benefits

• Competitive salary.
• Dynamic work environment.
• Opportunity to work with a passionate team.
• Career growth opportunities.
• Employee discounts on travel services.