Estonian Speaking Support Specialist - Remote

Overview

Mercier Consultancy is excited to welcome applications for the position of Estonian Speaking Support Specialist in our Online Travel Agency. In this vital role, you will be responsible for assisting our Estonian-speaking clients with their travel inquiries and bookings, ensuring they receive excellent support throughout their journey. Your tasks will include answering questions regarding travel options, resolving issues, and providing guidance on our online booking platform. If you have a passion for travel and enjoy helping people, we encourage you to apply and join our dynamic team!

In Short

• Deliver outstanding support to Estonian-speaking clients via phone, email, and live chat.
• Assist customers with their inquiries regarding travel bookings, itineraries, and other travel-related services.
• Effectively resolve client issues to guarantee a high level of customer satisfaction.
• Guide clients through our online booking platform and provide assistance with any related technical questions.
• Document and track customer interactions and feedback for ongoing improvement in service quality.
• Collaborate with internal teams to bring about resolutions for complex problems when necessary.
• Stay knowledgeable about travel industry trends and comprehend company offerings to provide accurate information to clients.

Requirements

• Fluency in Estonian and English.
• Experience in customer support or a related field.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Familiarity with online booking systems is a plus.
• Passion for travel and helping others.
• Problem-solving skills and attention to detail.

Benefits

• Competitive salary.
• Flexible working hours.
• Opportunities for professional development.
• Dynamic and supportive team environment.
• Travel perks and discounts.