Hungarian Speaking Support Specialist - Remote

Overview

Mercier Consultancy is excited to announce an opening for a Hungarian Speaking Support Specialist at our Online Travel Agency. In this pivotal role, you will be the first point of contact for our Hungarian-speaking clients, providing them with exceptional service and support for their travel inquiries and bookings.

In Short

• Deliver high-quality support to Hungarian-speaking clients via phone, email, and live chat.
• Assist customers with inquiries related to travel bookings, itineraries, and travel services.
• Effectively resolve client issues to ensure optimal satisfaction.
• Guide clients through our online booking platform and provide assistance with any technical questions.
• Document and track customer interactions and feedback for continuous improvement.
• Collaborate with internal teams to escalate and resolve complex issues as needed.
• Stay informed about travel industry trends and company offerings to provide relevant and accurate information to clients.

Requirements

• Fluent in Hungarian and English.
• Previous experience in customer service or support role.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Familiarity with travel industry is a plus.
• Proficiency in using online booking platforms.
• Problem-solving skills and attention to detail.

Benefits

• Competitive salary and benefits package.
• Opportunity to work in a dynamic and supportive team.
• Training and development opportunities.
• Employee discounts on travel services.
• Flexible working hours.