Hebrew Speaking Support Specialist - Remote

Overview

Mercier Consultancy is seeking a motivated Hebrew Speaking Support Specialist to join our Online Travel Agency. In this pivotal role, you will be the primary point of contact for our Hebrew-speaking clients, providing them with outstanding support and assistance regarding their travel inquiries and bookings. Your key responsibilities will include addressing customer questions about travel options, resolving issues, and guiding clients through our online platform. If you have a passion for travel and a commitment to excellent customer service, we invite you to apply!

In Short

• Provide exceptional support to Hebrew-speaking clients via phone, email, and live chat.
• Assist customers with inquiries related to travel bookings, itineraries, and travel services.
• Effectively resolve client issues to ensure a high level of customer satisfaction.
• Help clients navigate our online booking platform and assist with any technical questions.
• Document and track customer interactions and feedback for continual improvement.
• Collaborate with internal teams to escalate and resolve complex issues when necessary.
• Stay informed about travel industry trends and our offerings to provide accurate information to clients.

Requirements

• Fluency in Hebrew and English.
• Strong communication and interpersonal skills.
• Experience in customer service or support roles.
• Passion for travel and helping others.
• Ability to work independently and manage multiple tasks.
• Familiarity with online booking systems is a plus.

Benefits

• Competitive salary and benefits.
• Opportunity to work in a dynamic and growing industry.
• Flexible working hours.
• Professional development opportunities.