Slovak Speaking Support Specialist - Remote

Overview

Mercier Consultancy is eager to welcome a Slovak Speaking Support Specialist to our Online Travel Agency team. In this essential role, you will be the main point of contact for our Slovak-speaking clients, providing exceptional support and assistance with their travel inquiries and bookings. Your responsibilities will include answering questions about travel options, resolving issues, and guiding clients through our online booking platform. If you have a passion for travel and a commitment to excellent customer service, we encourage you to apply!

In Short

• Provide outstanding support to Slovak-speaking clients via phone, email, and live chat.
• Assist customers with inquiries about travel bookings, itineraries, and related services.
• Effectively resolve client issues, ensuring high levels of satisfaction.
• Help clients navigate our online booking platform and address any technical questions.
• Document client interactions and feedback to support continual improvement.
• Collaborate with internal teams to escalate and resolve complex issues as needed.
• Stay informed about travel industry trends and our offerings to give clients accurate information.

Requirements

• Fluency in Slovak and English.
• Strong communication skills.
• Experience in customer service or support roles.
• Familiarity with the travel industry is a plus.
• Ability to handle inquiries and resolve issues effectively.
• Proficiency in using online booking platforms.
• Problem-solving skills and attention to detail.

Benefits

• Opportunity to work in a dynamic travel environment.
• Gain experience in customer support.
• Work with a diverse team.
• Potential for career growth within the company.
• Flexible working hours.