Slovenian Speaking Support Specialist - Remote

Overview

Mercier Consultancy is thrilled to offer an exciting opportunity for a Slovenian Speaking Support Specialist at our Online Travel Agency. In this vital role, you will be the first point of contact for our Slovenian-speaking clients, delivering exceptional support and assistance with their travel inquiries and bookings. Your key responsibilities will include addressing customer questions about travel options, resolving issues, and guiding clients through our online booking platform. If you are enthusiastic about travel and have a passion for providing excellent customer service, we would love to hear from you!

In Short

• Provide superior support to Slovenian-speaking clients via phone, email, and live chat.
• Assist clients with inquiries concerning travel bookings, itineraries, and related services.
• Effectively resolve client issues to ensure high levels of customer satisfaction.
• Guide clients in navigating our online booking platform and help with any technical questions.
• Document and track customer interactions and feedback for ongoing service improvements.
• Collaborate with internal teams to escalate and address complex issues as needed.
• Stay informed about travel industry trends and our offerings to provide accurate information to clients.

Requirements

• Fluency in Slovenian and English.
• Strong communication and interpersonal skills.
• Experience in customer service or support roles.
• Familiarity with online booking platforms is a plus.
• Ability to work in a fast-paced environment.
• Problem-solving skills and a customer-oriented mindset.

Benefits

• Competitive salary.
• Opportunities for career advancement.
• Dynamic and supportive work environment.
• Employee discounts on travel.
• Training and development programs.