Estonian Speaking Support Specialist - Remote

Overview

Mercier Consultancy is excited to announce an opening for an Estonian Speaking Support Specialist for our Online Travel Agency. In this crucial role, you will be the first point of contact for our Estonian-speaking clients, providing them with exceptional service and support regarding their travel inquiries and bookings. Your main responsibilities will include addressing customer questions about travel options, resolving any issues, and guiding clients through our online booking platform. If you love travel and are dedicated to delivering excellent customer service, we would love to hear from you!

In Short

• Provide high-quality support to Estonian-speaking clients through phone, email, and live chat.
• Assist customers with inquiries related to travel bookings, itineraries, and other travel services.
• Effectively resolve client issues, ensuring a high level of satisfaction.
• Guide clients through our online booking platform and assist with any technical questions.
• Document and track customer interactions and feedback for ongoing improvements.
• Collaborate with internal teams to escalate and resolve complex issues as needed.
• Stay updated on travel industry trends and company offerings to provide accurate information to clients.

Requirements

• Fluency in Estonian is required.
• Excellent communication and interpersonal skills.
• Previous experience in customer service is preferred.
• Knowledge of the travel industry is a plus.
• Ability to work effectively in a team environment.
• Strong problem-solving skills.
• Familiarity with online booking systems is advantageous.

Benefits

• Opportunity to work in a dynamic and growing company.
• Flexible working hours.
• Travel discounts and benefits.
• Supportive team environment.
• Training and development opportunities.