German Speaking Customer Service Representative - Work From Home - Remote

Overview

Mercier Consultancy is seeking a dedicated German Speaking Customer Service Representative to join our team, working from the comfort of your home in Greece! This remote position allows you to provide exceptional customer support to our German-speaking clientele, addressing their inquiries and concerns effectively. If you are motivated, have excellent communication skills, and want to be part of a supportive and dynamic environment, we want to hear from you!

In Short

• Deliver outstanding customer service in German through multiple channels, including phone, email, and live chat.
• Assist customers with inquiries related to our products and services, ensuring they receive accurate and timely information.
• Handle and resolve customer complaints and issues efficiently while maintaining professionalism.
• Document customer interactions thoroughly and provide feedback for service enhancement.
• Collaborate with team members to share best practices and improve overall service delivery.
• Stay informed about company offerings and promotions to provide accurate information to customers.
• Engage in continuous training to enhance product knowledge and customer support skills.

Requirements

• Fluent in German (spoken and written).
• Excellent communication skills.
• Proficient in using customer service software and tools.
• Ability to work independently and manage time effectively.
• Previous experience in customer service is a plus.
• Strong problem-solving skills.
• Willingness to learn and adapt in a fast-paced environment.

Benefits

• Work from home flexibility.
• Supportive team environment.
• Continuous training and development opportunities.
• Competitive salary and performance bonuses.
• Access to company resources and tools.