German Speaking Customer Service Agent - Work From Home - Remote

Overview

Mercier Consultancy is excited to announce a remote opportunity for a German Speaking Customer Service Agent for our Online Travel Agency. This position allows you to work from home in Greece while providing exceptional support to our German-speaking customers as they plan and book their travel experiences.

In Short

• Deliver outstanding customer service in German for inquiries related to travel bookings and services.
• Assist customers with making, modifying, and canceling travel reservations.
• Provide information on travel itineraries, accommodations, and local attractions.
• Effectively resolve customer complaints and inquiries to ensure satisfaction.
• Keep accurate records of customer interactions for quality assurance.
• Collaborate with travel partners and other departments to facilitate seamless service delivery.
• Stay updated on travel regulations, destination information, and company policies.

Requirements

• Fluency in German and English.
• Excellent communication skills.
• Passion for travel and customer service.
• Ability to work independently from home.
• Strong problem-solving skills.

Benefits

• Work from home flexibility.
• Opportunity to work in the travel industry.
• Supportive team environment.
• Training and development opportunities.