German Speaking Customer Service Agent for Online Streaming Media - Remote

Overview

Mercier Consultancy is excited to offer a remote opportunity for a German Speaking Customer Service Agent for our Online Streaming Media division. Based in Greece, you will provide support to our German-speaking customers by assisting them with inquiries related to our streaming services, troubleshooting technical issues, and ensuring an enjoyable user experience. Your role is pivotal in guiding customers through our platform and resolving any concerns they may encounter. If you are passionate about digital media and customer service, we would love for you to join our vibrant team.

In Short

• Deliver exceptional customer support in German for inquiries related to online streaming media services.
• Assist customers with account setup, navigation of the platform, and troubleshooting issues.
• Guide users in accessing premium content, managing subscriptions, and utilizing features effectively.
• Address customer complaints and technical issues with professionalism and efficiency.
• Document customer interactions accurately for quality assurance and future reference.
• Collaborate with technical teams to resolve complex issues expediently.
• Stay informed about trends in streaming media and ensure customers receive accurate information.

Requirements

• Fluency in German is required.
• Experience in customer service or related field.
• Strong communication skills.
• Ability to troubleshoot technical issues.
• Familiarity with online streaming platforms is a plus.
• Excellent problem-solving abilities.
• Willingness to work remotely and adapt to a dynamic environment.

Benefits

• Work remotely from anywhere in Greece.
• Opportunity to be part of a vibrant team.
• Gain experience in the digital media sector.
• Flexible working hours.
• Professional development opportunities.