French-Speaking Transportation Customer Service Expert - Remote

Overview

Mercier Consultancy is excited to invite applications for the position of French-Speaking Transportation Customer Service Experts, available remotely from Greece. In this vital role, you will provide exceptional support to our French-speaking clients, addressing their transportation needs with professionalism and efficiency. If you are passionate about delivering top-notch customer service and fluent in French, we want to hear from you!

In Short

• Respond to inquiries from French-speaking customers regarding transportation services, options, and bookings via phone, email, and chat.
• Provide accurate information regarding bookings, cancellations, and rescheduling.
• Resolve customer complaints and issues in a timely and effective manner while maintaining a high standard of service.
• Keep detailed records of customer interactions within our systems.
• Collaborate with team members and operational staff to improve service delivery and enhance customer experience.
• Stay informed about transportation policies and industry trends to offer reliable assistance.
• Gather and analyze customer feedback to improve service quality.

Requirements

• Fluency in French.
• Strong communication skills.
• Experience in customer service.
• Ability to resolve issues effectively.
• Familiarity with transportation services is a plus.
• Detail-oriented with strong organizational skills.
• Ability to work collaboratively in a team environment.

Benefits

• Work remotely from Greece.
• Opportunity to enhance customer service skills.
• Collaborative team environment.
• Access to training and development resources.
• Competitive salary.