Flemish Speaking Customer Support Agent - Remote

Overview

Mercier Consultancy Bulgaria is in search of a Flemish Speaking Customer Support Agent to join our Food Delivery Service Department. In this vital role, you will assist customers with their inquiries related to our food delivery services. Your fluency in Flemish will enable you to provide exceptional support, helping customers with order placements, tracking deliveries, and resolving any issues that arise. If you are passionate about customer service and enjoy the fast-paced food industry, this is an exciting opportunity to make a difference!

In Short

• Handle customer inquiries via phone, email, and chat in Flemish regarding food delivery services.
• Assist customers with placing orders, modifying orders, and tracking delivery status.
• Resolve customer complaints promptly and professionally to ensure a positive experience.
• Document customer interactions accurately for quality assurance and service enhancement.
• Collaborate with restaurant partners and delivery teams to ensure timely and efficient service.
• Stay informed about menu updates, promotions, and service areas to provide accurate information.
• Gather and report customer feedback to help improve service offerings.

Requirements

• Fluency in Flemish is required.
• Excellent communication skills.
• Experience in customer service is preferred.
• Ability to work in a fast-paced environment.
• Strong problem-solving skills.
• Familiarity with food delivery services is a plus.

Benefits

• Opportunity to work in a dynamic and growing industry.
• Supportive team environment.
• Training and development opportunities.
• Flexible working hours.
• Competitive salary.