Flemish Speaking Customer Service Agent - Remote

Overview

Mercier Consultancy is excited to offer a position for a Flemish Speaking Customer Service Agent. In this dynamic role, you will be responsible for providing exceptional support to our Flemish-speaking clients through various communication channels including phone, email, and chat. Your main goal will be to assist customers with inquiries, provide information about our products and services, and resolve issues promptly. If you are passionate about customer service and have strong communication skills, we encourage you to apply!

In Short

• Handle customer inquiries in Flemish via phone, email, and chat efficiently and professionally.
• Provide detailed information about our products and services to assist customers.
• Resolve customer issues and complaints promptly to ensure satisfaction.
• Document customer interactions and maintain accurate records of inquiries and resolutions.
• Collaborate with team members to continuously improve service delivery and processes.
• Stay informed about the company’s offerings and industry trends to provide up-to-date information.
• Collect and analyze customer feedback to identify opportunities for service enhancement.

Requirements

• Fluency in Flemish is required.
• Strong communication skills.
• Ability to handle customer inquiries professionally.
• Experience in customer service is a plus.
• Problem-solving skills.
• Detail-oriented and organized.
• Ability to work in a team environment.

Benefits

• Competitive salary.
• Opportunities for professional development.
• Supportive team environment.
• Flexible working hours.