Finnish-Speaking Customer Service Expert for POS Devices - Remote

Overview

Mercier Consultancy is seeking a driven Finnish-Speaking Customer Service Expert to join our team and provide support for clients using POS devices in a remote role based in Greece. In this key position, you will be responsible for delivering exceptional customer service to Finnish-speaking users, assisting them with inquiries and troubleshooting related to our POS systems. Your technical expertise and commitment to customer satisfaction will be essential in ensuring a smooth experience for our clients. If you are enthusiastic about technology and customer service, we encourage you to apply!

In Short

• Deliver exceptional customer support in Finnish through various channels, including phone, email, and live chat.
• Assist clients with queries about POS devices, including installation, usage, and troubleshooting.
• Effectively resolve customer issues while maintaining a high level of professionalism and empathy.
• Document customer interactions accurately, ensuring thorough records for future reference.
• Collaborate with technical teams to escalate complex issues and find solutions quickly.
• Stay updated on product features and industry trends to provide knowledgeable assistance to clients.
• Engage in regular training to improve service delivery and product knowledge.

Requirements

• Fluent in Finnish, both written and spoken.
• Experience in customer service, preferably in a technical support role.
• Strong problem-solving skills and the ability to troubleshoot technical issues.
• Excellent communication skills and a customer-oriented mindset.
• Ability to work independently in a remote environment.
• Familiarity with POS systems is a plus.
• Willingness to learn and adapt to new technologies.

Benefits

• Work from the comfort of your home.
• Competitive salary and benefits package.
• Opportunities for professional development and training.
• Supportive and dynamic team environment.